Why Customer Service is Essential to Any Store Front or Business

70 of people usually stop shopping with a particular store or doing business with a particular company, because they had not been able to get satisfactory resolution to a problem or complaint with that store or business. Cost or price was never a concern.So, customer service is very essential, and handling customers when there is a problem or a complaint is a very important skill and an essential practice to have. As customers we expect to be treated a certain way. We may not thank you if everything is going right, because we expect things to go right, but we will let you know when things are wrong. We realize that things can go wrong, but we expect a speedy and acceptable resolution.